Hi Chris yes one evening I did manage a full 15. something down but can't get more than 6 this evening, this is a real problem for me as I work shifts and a lot of the time I stream my favourite TV shows as half the time I work nights and can't see them live.
Thanks to all the team for the ongoing help.
Thanks for retesting and confirming this. I've heard back from our Network Team that they have identified a possible issue and further investigations are now under way to resolve this. I don't have specific dates at the moment, however I will post back as soon as I know more.
Can you run a fresh wired (not wifi) speed test today so we can see how things are performing.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
ok I ran a few wired speeds tests tonight using my laptop and the talktalk speed checker which was the only device connected at the times of testing the last result was at 23:15 hours and I got 14 mb down and 17 up so no real change.
Thanks for confirming. I've passed this over now to our Network Team and will let you know as soon as I hear back. It's possible that our Network Team may also try and make contact with you directly.
Hi Michelle I wonder have you heard back from the network team yet as I haven't. At this stage I think I've had just about enough of being messed about, this has been going on too long with as far as I'm concerned. I am now looking at other potential ISP's for the service that talktalk have so far failed to deliver.
I'm really sorry that you haven't been contacted. Would you like me to raise this as a complaint and for someone from our Tech Complaints Team to contact you directly?