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Problems with download speed after upgrade

Team Player
Message 1 of 45

After upgrading I was promised a minimum guaranteed download speed of 65 mb, however this evening after getting home I struggle to get between 5-7 down but can get 16-18 up. My router us a Huawei HG633 and when I checked the upstream line rate is 19999 and the downstream line rate is 79650. My daughter who was checking during the day and was getting speeds down between 22-27 down and 16-18 up



Message 41 of 45

Yes please



Community Team - TT Staff
Message 42 of 45

Hi hellogreg,


I've raised this over as a complaint to our Tech Team now and have requested that you are contacted as soon as possible.




Message 43 of 45

Again thank you for all you are doing to help its much appreciated.

Message 44 of 45

Hi does anyone know how I'm to be contacted and what the definition of as soon as possible is because at this stage I can only assume that it's by carrier pigeon which may not know where I live .......


Message 45 of 45

I swear to god you couldn't make this *@#][!![]'#[@#]!* up. After being told on this forum that I would be contacted by talk talk and then after a good few days if anyone knew when I would be contacted, I got an email today saying that I was contacted already and that ad I hadn't responded in 28 days the matter is now closed. This is a shocking way to treat customers.