on 23-06-2020 10:14 PM
After upgrading I was promised a minimum guaranteed download speed of 65 mb, however this evening after getting home I struggle to get between 5-7 down but can get 16-18 up. My router us a Huawei HG633 and when I checked the upstream line rate is 19999 and the downstream line rate is 79650. My daughter who was checking during the day and was getting speeds down between 22-27 down and 16-18 up
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on 03-10-2020 02:14 PM
I swear to god you couldn't make this *@#][!!'#[@#]!* up. After being told on this forum that I would be contacted by talk talk and then after a good few days if anyone knew when I would be contacted, I got an email today saying that I was contacted already and that ad I hadn't responded in 28 days the matter is now closed. This is a shocking way to treat customers.
on 02-09-2020 07:23 PM
Hi does anyone know how I'm to be contacted and what the definition of as soon as possible is because at this stage I can only assume that it's by carrier pigeon which may not know where I live .......
on 19-08-2020 09:26 AM
on 17-08-2020 07:38 AM
I'm really sorry that you haven't been contacted. Would you like me to raise this as a complaint and for someone from our Tech Complaints Team to contact you directly?
on 14-08-2020 06:48 PM
Hi Michelle I wonder have you heard back from the network team yet as I haven't. At this stage I think I've had just about enough of being messed about, this has been going on too long with as far as I'm concerned. I am now looking at other potential ISP's for the service that talktalk have so far failed to deliver.
on 28-07-2020 11:46 AM
Thanks for confirming. I've passed this over now to our Network Team and will let you know as soon as I hear back. It's possible that our Network Team may also try and make contact with you directly.
on 28-07-2020 09:44 AM
on 26-07-2020 11:23 PM
ok I ran a few wired speeds tests tonight using my laptop and the talktalk speed checker which was the only device connected at the times of testing the last result was at 23:15 hours and I got 14 mb down and 17 up so no real change.
on 24-07-2020 11:01 AM
Can you run a fresh wired (not wifi) speed test today so we can see how things are performing.
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on 22-07-2020 09:31 AM
on 17-07-2020 07:10 AM
on 16-07-2020 02:29 PM