on 23-06-2020 10:14 PM
After upgrading I was promised a minimum guaranteed download speed of 65 mb, however this evening after getting home I struggle to get between 5-7 down but can get 16-18 up. My router us a Huawei HG633 and when I checked the upstream line rate is 19999 and the downstream line rate is 79650. My daughter who was checking during the day and was getting speeds down between 22-27 down and 16-18 up
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on 16-07-2020 07:21 AM
Thanks for retesting and confirming this. I've heard back from our Network Team that they have identified a possible issue and further investigations are now under way to resolve this. I don't have specific dates at the moment, however I will post back as soon as I know more.
on 14-07-2020 07:21 AM
on 13-07-2020 10:06 AM
on 09-07-2020 10:30 PM
Hi Chris yes one evening I did manage a full 15. something down but can't get more than 6 this evening, this is a real problem for me as I work shifts and a lot of the time I stream my favourite TV shows as half the time I work nights and can't see them live.
Thanks to all the team for the ongoing help.
on 09-07-2020 09:44 AM
The last two evening speed tests on the 7th look better, have you noticed an improvement since your last post? If not please let me know and I'll ask our network team to take a look
on 06-07-2020 08:03 AM
on 02-07-2020 09:25 AM
Hi Debbie thank you and your colleges for all the help in trying to resolve my speed issue.
The new router arrived on Tuesday afternoon, but made no difference to the issue. I contacted talktalj again yesterday afternoon and an agent called Philani suggested we try changing the channel on the router this was completed by 14:00 yesterday. I did notice an increase in my WiFi speed afterwards, I continued to run tests every hour or two after both wired and WiFi and the speed had talked from around 60 down and 18 up at 14:00 to 30 down and 17 up by 16:30 then at 20:00 it was 20 down and 18 up however at 21:00 the download speed was 12 down and 18 up falling still at 22:00 to 6 down and 17 up it didn't get any better before I went to bed at 23:30 measuring 9 down and 17 up. I could really be doing with getting this sorted ad those kind of download speeds are no good and are only a fraction if what the supposed GUARANTEED minimum was SUPPOSED to be. I have been a talk talk customer for many many years but at this stage I think I might need to start looking elsewhere.
Many thanks Adrian .....
on 01-07-2020 03:41 PM
ok so today I had a chat with Philani from yalktalk about my speed issues in the evening usually starting to fall away just after 7 pm with less than 6 mb down some evenings after 9:30 pm. It doesn't make any difference if I use WiFi or wired connection the result us the same. He in the end changed the channel and we'll see what happens later this evening, but my question is, is the channel not purely for WiFi connections and will it make a blind bit if difference if i was having the same issue on a wired connection.
on 30-06-2020 09:25 PM
Hi Debbie the replacement router arrived today. So far things are still exactly the sane ad with the old one. I will power it off tonight and check it again tomorrow but the speeds were OK ( between 40 and 60 ) until sometime after 7 pm and have fallen drastically since then between 5 and 12 down, my upload speed has remained constant the whole time always in or around 17/18 even when I first started running tests. This leads me to believe that somewhere my download speed is being throttled back during peak times. I used to think that this was because of the contention ratio as there were quite a few houses in my street with talk talk, however that has changed a lot recently since virgin cane to the area.
Thanks for all the help .....
on 29-06-2020 01:25 PM
on 29-06-2020 07:19 AM
on 26-06-2020 01:34 PM
Hi Debbie here are the results of the further speeds tests you requested. The WiFi results are from a huawei P 20 smart and the wired are from a laptop connected to the router. At the time of each test there was only one connection to the router at the time of the test.
1:30 pm wired 68 down 20 up WiFi 65 down 19 up
4:00 pm wired 70 down 19 up WiFi 22 down 17 up
5:00 pm wired 72 down 19 up WiFi 32 down 18 up
6:00 pm wired 71 down 19 up WiFi 29 down 18 up
7:00 pm wired 70 down 18 up WiFi 27 down 18 up
8:00 pm wired 65 down 18 up WiFi 24 down 18 up
9:00 pm wired 6.6 down 18 up WiFi 7 down 18 up
10:00 pm wired 5.4 down 18 up WiFi 6 down 18 up
11:00 pm wired 9 down 18 up WiFi 10 down 18 up
03:00 am (thank you thunder storm) wired 70 down 18 up WiFi 40 down 18 up.
I'm no expert but to me there's seems to be a substantial drop in the evening.
Thanks for all the help .
on 25-06-2020 07:54 AM
on 24-06-2020 10:21 PM
Hi Debbie thank you for the reply. The speed test was over WiFi. I have ran others throughout the day all over WiFi the results are ad follows.
6:30 am 58 down and 18 up
7:30 am 36 down and 18 up
11:30 am 66 down and 18 up
3 pm 74 down and 18 up
5 pm 73 down and 18 up
7 pm 27 down and 18 up
8 pm 27 down and 18 up
9 pm 13 down and 18 up
10 pm 34 down and 18 up
These were all taken on an iPhone using WiFi with no other device connected to the network.
There seems to be a large drop off in the download speed between 5 pm and 7 pm with it trying to recover after 10 pm.
Could this he a router issue or is something else responsible for the drip in speed?
Thanks in advance ....
on 24-06-2020 08:59 AM
Thanks for your reply.
I've checked the connection stats and your line is showing in sync at 78.4mb.
Did you run a wired or wireless speed test? I can send you a replacement router for testing if you would like me to arrange this?