Rain

[Barney34]

Every time it rains the Internet goes off for a few seconds then comes back on again, phone line is fine there a dial tone. What can be done about this as it been going on a while now but it more affecting us because we have a smart tv and can’t watch / stops playing while we watching program( which is annoying)

[Debbie-TalkTalk]

Hi Barney34

Thanks for letting us know 🙂

I've checked the engineers notes and they have advised that work was completed at the copper overhead network - Dropwire Pole.

Hopefully this work will resolve the intermittent fault. Please let us know how you get on.

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[Karl-TalkTalk]

Hi

glad to hear Openreach have replaced the old line.  Please let us know what happens when it rains. Knowing our weather, you should not have to wait too long 🙂

Karl.

[Barney34]

Openreach just been and put a new phone line into the house because it was the old flat grey stuff and it has perished, just waiting for the rain test now, excellent service from the lads at openreach 

[Debbie-TalkTalk]

Hi Barney34

Thank you 🙂

I have also left full notes for the engineer about the fault only occurring when it rains.

Debbie

[Barney34]

Thankyou, will do

[Debbie-TalkTalk]

Hi Barney34

Thanks for confirming your details.

I have arranged the Openreach engineer visit for tomorrow 29/06 PM (1pm - 6pm)

Please let us know how you get on following this visit.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Barney34

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

Thanks

Debbie

[Barney34]

Yes please as this fault has been going on for years but obviously now we have a smart tv it is effecting us more

[Debbie-TalkTalk]

Hi Barney34

Thanks for your reply.

Ok I've completed 2 different line tests and they are both clear - No faults detected.

Would you like me to arrange an Openreach engineer visit and add notes to say that this fault appears to be weather related?

[Barney34]

It’s not raining at the minute, but it did go off at 12.50pm when it was raining,, Scarborough 

[Debbie-TalkTalk]

Hi Barney34

Thanks for your reply.

Is it raining at the moment where you are? Just checking before I run my line tests.

[Barney34]

No the line seems fine

[Debbie-TalkTalk]

Hi Barney34

I'm sorry to hear this.

Can I just check, are you experiencing any noise on the line when making calls? (crackling)

[Barney34]

My router has a white light on it but when it starts to rain heavy it goes off the eventually it starts flashing red then comes back to white again, I’ve done a line check and all is fine

[Skynet_TX]

Hi @Barney34,

Does the router actually lose its connection, or does the router remain connected (what do the light(s) do on the router) ?

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

The Support Team here won't be around now until Monday, but they should be able to respond to this post early next week to help.