on 23-08-2021 06:37 PM
Since upgrading to the Sagemcom 5364 router, I have been experiencing 2 - 3 random disconnects per month, where the router is unable to reconnect automatically. Most times it will sit with a steady orange indication and won't reconnect until I cycle the power. On odd occasions, no indicator LED at all has shown. This happened most recently last night (22nd Aug) if you need to check the log. Firmware is SG4K10002816t, and otherwise I have a good 40MB service on Fibre 35. Router is connected directly to the BT Mk3 socket.
Please could you look into this and update the firmware if this is relevant? Many thanks.
on 07-09-2021 06:38 AM
Yes this is correct. If the connection now remans stable then DLM should hopefully start to increase the speed over the next few days. Please let us know how you get on.
06-09-2021 04:31 PM - edited 06-09-2021 06:20 PM
Hi Chris, thanks for that. It is now showing version SG4K100130, is that what you would expect? The connection does now seem to be stable which is great news. Additionally though, my connection speed seems to have dropped from 40Mb to 35Mb - could that be as a result of all the disconnects and reboots I was having ,and DLM interpreting them as a reason to decrease the connection speed? Is there any way I can regain my original speed? Thank you...
on 06-09-2021 11:31 AM
on 03-09-2021 02:41 PM
on 03-09-2021 02:32 PM
Hi Debbie, yes that would be fine. I can reboot the router before I leave for work at about 6.30am, would that be OK? Just to clarify, does it just need rebooting or shall I do the factory reset?
on 03-09-2021 10:53 AM
on 03-09-2021 09:27 AM
on 03-09-2021 06:08 AM
The firmware didn't update overnight. I'm really sorry about this.
Our Products Team are going to manually push through the update this morning. I will post back once this has been done.
on 02-09-2021 02:42 PM
on 31-08-2021 06:43 AM
on 30-08-2021 12:14 PM
Hello, I have now reconnected my second replacement Sagemcom router again, and am still experiencing the same reboots about every 10 mins or so, as I had with the first one. As I saw before, this one also has the unusual firmware SG4K100124 loaded. Could you please try to push the current firmware to my router see if it improves it's behaviour?
on 27-08-2021 01:29 PM
There's nothing to send - it has to be done remotely, but I'll re-escalate this for you in the hope that staff get back to you today, @custom24.
They will not be on here over the Bank Holiday weekend.