on 18-07-2020 04:21 PM
Router model: EchoLife DG8041W Home Gateway (Huawei)
Plan: Faster Fibre
Steps already taken to remedy:
Multiple attempts have been made to get TalkTalk to resolve this problem. Issues persist. Using this forum as an alternative method of getting traction as Live Chat doesn't seem effective.
If not amicably resolved, will be switching to alternative provider.
on 27-10-2020 08:08 AM
on 23-10-2020 09:34 AM
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults - Line test is clear.
I can see that you are using the Huawei WIFI Hub, have you also tested with the Sagemcom WIFI Hub?
on 22-10-2020 09:42 AM
Update after some days' testing. After leaving the router off over night, around 13 October / 14 October, upload speeds were fast and uploading (such as to an FTP or Google Drive) did no longer cause DNS issues for the same or other clients using the internet at the same time. Issue appeared fixed!
However, upload speeds started to drop over the week again. Lost connection 20 October at around 16:10 and uploading causing DNS issues behaviour returned. Getting very low upload speeds (around 300kbps in reality) again. Power cycled the router this morning - speeds slightly faster but DNS issues when uploading behaviour remains.
This just doesn't seem all that consistent or stable for a residential use, let alone the thousands of files and Gigabytes I need to transfer for working from home. Does this information provide any additional reasoning for what the issue is? I'm now at the point where this problem is severely affecting my ability to work effectively and considering moving supplier in order to get a consistent connection.
on 13-10-2020 03:13 PM
Apologies for the delay.
Line history isn't showing any disconnections since the 2nd but sync speed is low. Could you switch the router off and leave it off for 30 minutes then switch back on and check speed, please let us know how you get on
on 11-10-2020 08:55 PM
Uploads continue to cause DNS issues on the same client or others on the network. Uploads are still very slow (less than 1Mbps). No correspondence for approaching a month.
on 03-10-2020 10:46 AM
As mentioned 2 weeks ago, issues continue. No correspondence from TalkTalk or Openreach since 15 September.
Considering this thread has been going on for nearing 3 months, and issues have been present since I joined TalkTalk in March, are there any thoughts as to what is at fault or any escalation that can be applied?
on 21-09-2020 08:28 PM
Bumping the thread. On Thursday I had 4 complete disconnections in the space of 2 hours. In the evening my connection speed ground to a halt so I restarted the router.
Since then I have tested the same scenarios again several times. I am still struggling to upload on one device while using another. Equally doing video calls is consistently difficult (via Teams or Discord).
Considering we've been at this 2 months now, is there any suspicion of the fault, or any escalation that can be taken to resolve the problem?
on 15-09-2020 11:28 AM
on 15-09-2020 07:24 AM
Issues are as before - one device uploading causes others on the network to get DNS errors and be unable to access web pages (or any other content).
I have also observed that download speeds get very slow at peak hours (not like half of the advertised speed of 38Mb, but more like a tenth). Last night, watching something via Amazon Prime prevented using voice on Discord on a different device, and vice versa. 2500ms pings.
No improvement over the last few weeks.
on 14-09-2020 10:09 AM
on 11-09-2020 11:05 AM
on 11-09-2020 07:30 AM
Around 20:30 last night I was getting speeds of 0.3Mb, necessitating a reboot of the router (which seems overkill) despite it reporting I was getting 38Mb. Speeds returned to around 8Mb after that, still well below what is advertised.
Upload speeds then and this morning at 7:30 are middling around 2.5Mb still.
Performing uploads continues to cause DNS errors for other devices. Yet another example: using automatic cloud saving from games consoles stops other devices from being able to browse web pages.
I've yet to have any correspondence since 21 August.
on 18-08-2020 02:11 PM
17-08-2020 10:42 AM - edited 17-08-2020 10:43 AM
It looks as though we are going to need to arrange an engineer visit, to do this can you confirm:
I've also sent you a PM to confirm some details
on 15-08-2020 01:52 PM
Directly after the update from OCE_Michelle on Wednesday I received an immediate e-mail:
"We're just checking in after your recent engineer visit and think you may still be experiencing problems with your service."
Obviously this is an automated message. Other than this, I have as yet received no additional updates, visits or calls.
on 12-08-2020 09:03 AM
Thank you. I've re-run the line test again now which is detecting a possible external line fault so I've passed this over to Openreach now for an external line investigation to be completed. If you don't hear anymore by Friday then please let us know and we can re-check for an update on the fault for you.