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Received Email: Upgrade to Fibre 150

fuzeweb
Team Player
Message 4 of 4

Hello,

 

I received an email an hour ago to upgrade to Fibre 150, saying that there has been a network upgrade in my area. I called the number and was informed that it's 'not ready, we are in the process of upgrading our networks, and to call again 3 months.'

 

It's a shame really. 

 

Is there anyway a staff member can check if I can actually upgrade and the information in the call centre was incorrect, as it felt like a standard call centre fob off.

 

Thanks.

 

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3 REPLIES 3

martswain
Philosopher
Message 1 of 4

@fuzeweb  there is no support from forum staff for Future Fibre yet, you'll just have to call the number in the email or use the support area here.

 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

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fuzeweb
Team Player
Message 2 of 4

Hello, it was FUTURE FIBRE 150 - Data Only.

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martswain
Philosopher
Message 3 of 4

Was it g.fast Fibre 150 or FUTURE FIBRE 150 - Data Only in the offer ?

 

 

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