on 08-09-2021 03:59 PM
Hi, I upgraded from an older fibre package to Fibre 65 at the end of last month, but since swapping over to the new router, my internet has been very sporadic ranging anything from 0.9 mbps download (reminds me of the old dial up!) to around 47 mbps with uploads speeds of 5 to 7.2 mbps, this is the same for either a wifi or, a hard-wired connection. The sync speed shown on the new router is over 50 mbps down and 6.75 up. It has shown higher speeds but this is a rough average. I have turned the router off twice over the last 9 days for 30 mins so I can basically work from home. This normally works for about 9 hours, then the connections goes up and down again. I seem to be having to reset the internet connection frequently to get some sort of a workable connection.
When I plugged the old router back in, recheck the speeds etc all seems to be fine both on wifi and the hard-wired (40 mbps and 7.2 upload).
I have chatted to the live chat twice now who have acknowledged and seen the issues etc but until the ‘training period’ is completed, nothing much else they can do until after this time and all checks on the router and line all seems to be fine!
On looking at the chat forums I can see that some people have had their firmware upgraded to v1.06t which rectified their sporadic speed issues, so wondered if this may help me?
Any assistance or guidance would be very much appreciated.
on 14-09-2021 07:25 AM
on 14-09-2021 07:12 AM
on 13-09-2021 05:51 PM
The Sagemcom has a feature called 'Wi-Fi Optimisation' that can cause this, basically the router will try to pick the best Wi-Fi channels even if you have specifically chosen channels yourself.
The staff here can switch Wi-Fi Optimisation off for you, it will then stay on whatever channels you set.
on 13-09-2021 05:15 PM
Thought that I would give you an update, since the update etc on the router the internet has stabilized vastly, sync speed currently shows 44.8 down and 6.8 up. I did change the wifi channels on the router as the auto ones picked, due to other users in my vicinity using the same ones, but whilst watching iplayer it kept buffering, re checked speed etc and that seemed fine, but the channels reverted back to the heavily used ones. Changed them back yesterday and rechecked today and they have reverted back again!
Any ideas of how I can stop them changing?
on 10-09-2021 07:59 AM
on 10-09-2021 07:49 AM
on 09-09-2021 03:00 PM
Thanks for that, sorry I thought you had the Sagemcom, your current router has the latest firmware version. We could try updating the Sagemcom to the latest firmware version, would you like to give this a try?
on 09-09-2021 01:22 PM
on 09-09-2021 12:48 PM
on 09-09-2021 12:19 PM
Sync speeds have been fine, the download is better on the new router, the upload is hardly any difference between the 2 the throughput speeds as you say are very sporadic. To me it points towards an issue/setting on the router.
Currant speed test down 47 up 6 ping 12ms and jitter 1ms, sync on router is the same down 51.26 and up 6.66
on 09-09-2021 12:08 PM
on 09-09-2021 11:16 AM