on 02-08-2020 05:43 PM
Have been getting a steady 73mbps for months, but the past two weeks I'm down to 15mbps?
TalkTalk website and so called service centre is a complete joke. Live chat links either go back to the service centre or simply don't work a lot of the time? Support email address is hidden and is easier found on external third party websites.
So reduced speed and no support lead my here. Done all the usually resets on the router etc, etc, etc
on 05-08-2020 10:30 AM
The line test has not detected any faults and your line is in sync at 74.9mb.
Please can you power down your router for a full 30 minutes and then run a speed test following this?
on 03-08-2020 07:02 PM
You said you have done "all the checks", does that include plugging in a handset and checking the phone line is working normally ?
That's the way your broadband is delivered, so it needs to be checked too !
on 02-08-2020 05:53 PM
Have you worked your way through the help article?
Subject to that, if you would like the online support team to look into this for you make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.