on 23-09-2020 06:13 PM
I have been having regular disconnects since I switched to Fibre (from TalkTalk ADSL) just after Christmas. These can range from a couple of times a day to having 2-3 days without issue.
I have been through all the line tests, repeatedly, and had two openreach engineer visits which found nothing of any great interest on the line itself. My master box was replaced during one of these visits.
After the second visit some months ago, with everything bar the modem having been checked and/or replaced I was advised the modem was faulty. Since the original modem was apparently a welcome gift I had to replace it myself and duly did with a TP-Link Archer VR2800.
This has not fixed the problem.
It does however provide more interesting diagnostics. I can see that during a loss of service (I run a constant ping test) the line status remains up with the same up/downstream speeds as is normal. During this time the router is trying to renegotiate PPoE which usually takes exactly 5 minutes despite me dropping the echo request interval down somewhat. When trying to work from home it's faster to forcibly drop the connection and let it login again.
Unfortunately there is no joined-up thinking when calling support. Everytime I phone I'm pasted the same boilerplate about plugging into the master socket etc with no reference to the ongoing history with all of this.
on 23-09-2020 08:38 PM
on 23-09-2020 08:24 PM
on 23-09-2020 08:21 PM
on 23-09-2020 08:21 PM
on 23-09-2020 07:32 PM
Wow! ‘That's fine, suit yourself.’ isn’t the sort of answer i would expect on here especially from a ‘community star’ what ever that is.
One of Openreach support questions is often ‘have you tried another router/modem?’ Now to most people this is a ridiculous question, but in this case the end user has so I think they deserve a little more respect in this and certainly more support than the have gotten so far.
on 23-09-2020 06:51 PM
I have binned it seeing as it was written off by TalkTalk.
The logs from the old router always ran like this (cut and pasted from one of my many cases)
12:08:28 30/07/2020 System Notice WAN connection INTERNET_R_VID_101:IPv4 disconnected.(ERROR_UNKNOWN)
22:51:42 01/08/2020 System Notice WAN connection INTERNET_R_VID_101:IPv4 disconnected.(ERROR_ISP_TIME_OUT)
00:27:50 04/08/2020 System Notice WAN connection INTERNET_R_VID_101:IPv4 connected.
00:26:16 04/08/2020 System Notice DSL connection is active.
00:25:46 04/08/2020 System Notice WAN connection INTERNET_R_VID_101:IPv4 disconnected.(ERROR_NO_CARRIER)
00:25:46 04/08/2020 System Notice DSL connection is disactive.
17:16:34 03/08/2020 System Notice WAN connection INTERNET_R_VID_101:IPv4 connected.
17:15:31 03/08/2020 System Notice WAN connection INTERNET_R_VID_101:IPv4 disconnected.(ERROR_ISP_TIME_OUT)