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Renew Contract Wifi Hub

Cjenkinson
First Timer
Message 5 of 5

I've been on a Fibre contract for 18 month and I've just renewed. Why did it remove the Wi-Fi hub router from my order.

 

I've been having connection issues and something about a issue with the router I have the HG633 router, I received this when I first joined on fast broadband. Can I get the WIFI Hub?

C Jenkinson
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4 REPLIES 4

Message 1 of 5

Hello,

 

Apologies for the confusion, we'd advise returning the original router (the router you were experiencing issues with).

 

Thanks

 

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Message 2 of 5

Hi 

 

The WIFI Hub come a few weeks back, I was unaware the old one had to be returned until an email I received today. I have it and will return it, but the email is saying I need to return a WIFI Hub, the only WIFI hub I have is the new one.

 

The only router I have is the first one sent me 6 years ago, should I send that one back, I think i should have received a new router on my last contract but didn't, I hope I won't be charged for not sending a router I never had? 

 

 

C Jenkinson
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Debbie-TalkTalk
Support Team
Message 3 of 5

Hi Cjenkinson

 

Apologies for this.

 

I have ordered the router for you, please allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie

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Divsec
Community Star
Message 4 of 5

Hi @Cjenkinson I'm sure you can especially as the hg633 is playing up!

If you do do receive one don't be in a hurry to return the old one 

Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours.

I don't work here and all my opinions are my own.