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Renewed Contract, Ungraded to Faster Boost Fibre but not getting anywhere near 66.8 Guaranteed Speed

RazzOne
Whizz Kid
Message 72 of 72

Hi OCE's

 

Can you look into my Fibre Speed please as I am not getting the Minimum Guaranteed Speed of 66.8Mbs.

 

I renewed my contract yesterday and got the Fibre Speed boost as a deal but speed tests reveal around 40Mbs Download and just under 9Mbs upload. I have switched my router off several times but still no difference. I have also checked the connection speed in the router admin but this is showing as: Upstream as 19239 (kbit/s) and Downstream as 61077 (kbit/s) but I certainly am not getting that internally.

 

I am performing the test on a Hard Wired PC with Ethernet Cable and just so you know I literally live across the street from the fibre cabinet and copper cabinet!

 

Hope to hear from you soon

 

Ry 🙂

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71 REPLIES 71

Message 21 of 72

Thanks. It doesn't really matter about swapping routers, you can leave the current router connected if it's more convenient


Chris

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Message 22 of 72

Hi Chris

 

Yea I'll be in touch tomorrow.

 

One last thing, should I put my original router back before the engineers get to work?

 

Cheers

 

Ry

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Chris-TalkTalk
Support Team
Message 23 of 72

Hi RazzOne,

 

I've raised this to our network team. Can you bump the thread tomorrow and we'll check for updates


Thanks

Chris

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Message 24 of 72

Hi Michelle

 

OK lets organise this then because those output power's don't seem right to me.

 

Cheers

 

Ry

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Message 25 of 72

Hi RazzOne,

 

This would be a Openreach Engineer visit.

 

Thanks

 

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Message 26 of 72

Hi Chris

 

So when your colleagues advised I needed to organise an engineer visit were you talking about a BT Openreach Engineer?  I thought you meant a TalkTalk Engineer.

 

If you were referring to BT Openreach Engineer then I will reply to my PM and organise it.

 

Cheers

 

Ry

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Message 27 of 72

Hi RazzOne,

 

We would just arrange the engineer, the engineer will run tests on the line and carry out any work (if required and possible) to improve your speed.


Thanks

Chris

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Message 28 of 72

Hi Debbie

 

So do you understand what I am saying and have I made sense, if so, will you be speaking to a BT Openreach Engineer for me?

 

I thought you guys at TalkTalk had access to changing the output power?

 

Thanks Again 🐕

 

Ry

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Message 29 of 72

Hi Ry

 

This would need to be investigated and discussed further with a BT Openreach engineer.

 

Thanks

 

Debbie

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Message 30 of 72

Hi Again Michelle

 

I have not organised an engineer yet because I am thinking of moving my router downstairs to improve wifi BUT.

 

I have mentioned in the past I live very close to the fibre and analogue cabinets so one would think output power (dBm) would have to be reduced and this seems evident on the Upstream line rate (kbit/s): 19112 which is above the Maximum line rate of 19108. This is obtained with a Upstream output power of (dBm): -8.9.......  If you look at the Downstream output power which is where we are unable to reach the minimum speed at (dBm): 14.2 suggests to me the Downstream output power needs reducing or at least needs to be near or around the Upstream output power of -8.9 NOT positive 14.2.

 

Screenshot of speeds/power is attached.

 

Let me know what you think.

 

Cheers

 

Ry

 

Line Rate.jpg

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Message 31 of 72

Hi Ry,

 

As the line test hasn't detected a fault then the next step would be to arrange an engineer to investigate further.

 

Thanks

 

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Message 32 of 72

Hi Karl

 

I live literally across the road from both the Fibre and Copper Cabinet so I was wondering if the standard DLM profile isn't suitable for being so close.  I don't want to waist an engineers time or mine if a profile change performed remotely would do the trick.

 

Also just to let you know you sent an engineer round many years ago who QC'ed my setup and was happy with it and found no faults. My setup has not changed since then so I very much doubt there a fault appeared internally when nothing has been tempered with.

 

Just to add, Sync Speed has decreased more.

 

Cheers

 

Ry

 

 

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Message 33 of 72

Hi

 

The test does pass, but in the details of the test it does show increased code violations and these should be minimal.

 

As the DLM profile settings are correct for the line but the speed is still below expected the only way forward is an engineer.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 34 of 72

Hi Karl

 

I think Debbie tested the line and came back saying there were no faults.

 

I will go and view my PM now.

 

Cheers

 

Ry

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Message 35 of 72

Hi

 

Next option is to raise this for an engineer. I'll PM you with the info required.

 

Just to list where we are up to with this,

 

Guaranteed minimum speed 66mb.  Actual sync 61mb.

New router and cables at test socket.  Profile correctly set at 80/20

All tests pass however there are errors showing on the line.

No voice issue present.

 

Thanks

 

Karl. 

 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 36 of 72

Hi Michelle/Debbie

 

It seems the DLM has gone on strike!  Its not budged since the 16th from:

Downstream line rate (kbit/s): 61597

 

That's with the replacement router and new cables.  I still have the old one here, I didn't want to return it until we had sorted the sync speed.

 

Cheers

 

Ry

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Message 37 of 72

Hi Ry,

 

Thanks and we can check this again for you on Monday.

 

Thanks

 

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Message 38 of 72

Hi  Michelle

 

Overall it seems OK

 

Lets hope DLM does some overtime this weekend 😉  Hee Hee

 

Cheers

 

Ry

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Message 39 of 72

Hi Ry,

 

I've checked the sync speed again today and again it has increased very slightly since yesterday. Hopefully DLM will continue to improve the speed over the weekend. Apart from the speed, how have you found the overall performance of the connection?

 

Thanks

 

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Message 40 of 72

Hi Michelle

 

Quick update for Sync Speeds, See Attached.

 

Also just to let you know the small increase in Download Speed occurred after fitting the new Micro-filter and lead.

 

Cheers

 

Ry

 

Speed 11-04-2019.jpg

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