on 29-10-2021 11:09 AM
My Internet keeps going off, the router seems to reset itself, blinks orange a few times then comes back on, this happens multiple times a day! So far customer service have been useless, ITS NOT THE WIFI!, up until a month ago there was no issue, set up hasn't changed!
on 09-11-2021 12:57 PM
on 09-11-2021 12:53 PM
on 09-11-2021 12:39 PM
on 09-11-2021 06:45 AM
In regards to potential engineer charges, more information can be found here Engineer charges
If the engineer attends and finds the fault to be with your own equipment or internal wiring then engineer charges can be applied.
If the fault is with Openreach maintained equipment then no charges should be applied.
on 08-11-2021 12:41 PM
I've completed another line test which has detected a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.
Is the router currently connected at the test socket?
Would you like me to arrange an engineer visit?
on 01-11-2021 07:48 AM
I'm sorry to hear this. I've re-run the line test again now which is currently clear and I can't see any re-connections on the line. Just to confirm, do any of the lights change on the router when the connection drops?
on 01-11-2021 06:42 AM
on 31-10-2021 09:44 PM
My WiFi keeps dropping out today Sunday since midday. It’s been working fine for 3 months. What is going? Someone please advise. I work from home and have online meeting calls everyday 6am.
on 29-10-2021 07:53 PM
I totally understand your point, I've been in exactly the same situation quite recently. @Karl-TalkTalk will have run tests using Openreach's own testing tools, and it sounds like those tools have detected a copper joint impairment. However if TalkTalk call an Openreach engineer out and the engineer can't find any problem with your line then Openreach will charge TalkTalk for the call out, so TalkTalk have to reserve the right to pass some of that charge onto the customer. If they didn't do this then people could request an Openreach call out when there wasn't really a problem and TalkTalk would keep getting charged for the callouts by Openreach.
So you will need to accept the possibility of a charge, however if your line really does have a fault then you will not get charged anything.
29-10-2021 07:45 PM - edited 29-10-2021 07:47 PM
If the fault has been detected on a section of line near the house, the engineer will want to come when you are home, as they may need access to your property, even if the fault is not within your house they may need to test the line from your master phone socket.
The potential engineer charges are listed here, so for an Openreach engineer the maximum potential charge is £65, but this would only be charged if the engineer came out and no fault was found. As long as the engineer can detect a fault on the external line then there is no charge.
The staff on this community won't be around until Monday now, so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend to arrange an engineer, however the staff here should respond to this topic early next week to help if you still need them.