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Replacement router required

jim6200
Team Player
Message 7 of 7

Hi,

I have had 3 visits by OpenReach engineers in as many weeks triggered by a line test that showed a problem outside my premises.

Each time they visit they test the line and find it is fine.

The router resets got so bad yesterday that I swapped my SagemCom Wifi hub router for an old HG633 I had from a couple of years ago (before the 3rd engineer arrived)
The line was then instantly stable, although down on speed from the DLM seeing the many disconnects.

 

The engineer agreed that it appeared the router was at fault and would put that in his report.

Would it be possible to have a new WiFi hub sent out to replace the faulty one?

 

Thanks Jim....

Jim....
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6 REPLIES 6

jim6200
Team Player
Message 1 of 7

Thanks for the confirmation. I'll see what it is like tomorrow.

Jim....
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Message 2 of 7

Hi

 

Glad the new router is more stable.

 

The firmware will auto update overnight.  DLM will rise in stages if it sees stability improved on the line.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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jim6200
Team Player
Message 3 of 7

Hi,
The replacement router has arrived and hasn't dropped the line in the 50 mins it has been connected 🙂

I do noticed though that it is running the SG4K10001400t firmware.

Will that get updated automatically or will one of the support team need to do it?
Also the speed is at 30mbps down which is probably where the DLM reduced it to due to the many disconnects with the old router.

Should that rise over time or need a reset?

 

Thanks for any help

Jim....
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Message 4 of 7

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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jim6200
Team Player
Message 5 of 7

Thanks Karl

Jim....
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Karl-TalkTalk
Support Team
Message 6 of 7

Hi

 

A replacement Hub is on the way to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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