on 24-09-2019 06:49 PM
Can you please reprofile my line.
Your broadband connection could be improved
Our health check on your service shows that your speed to your router could be improved.
The health check we carried out on your broadband line shows that recently you have not been receiving the estimated download speed we guaranteed when you signed up to TalkTalk.
Estimated speed: 32 Mb - 40 Mb
Recent speed: 29 Mb
Please use our guide for tips on how to improve your broadband speed. If you can't resolve the issue please speak to our team.
StatusConnection TimeLink StatusStandardLine EncodingLink Encapsulation
|VDSL2 (G_993_2_ANNEX_ B)|
|ATM (G_992_3_ANNEX_ K_ATM)|
on 17-07-2020 03:29 PM
I hope you are aware neither telephone agents or OCEs can reset DLM and/or change your profile, that can only be done by Openreach and then normally after a fault has been investigated and cleared.
Tagging every OCE under the sun as you did yesterday just to get attention certainly won't get your issue attended to any faster, it'll likely p*** them off, LOL
on 17-07-2020 03:12 PM
@sunnypurba STOP POSTING THE SAME ISSUE ON MULTIPLE THREADS PLEASE.
It makes it very difficult to follow for the OCEs who are trying to help you.
This thread has been ongoing since September 2019 !
Suggest you stick to your latest rant rather than this one.
on 17-07-2020 02:44 PM
this will be the 4th router you have sent me?????
- my internet has been hard down since 12.50pm. I am wfh and suffering as having to use a hotspot connection.
Can you investigate what is going on with telephone line as an engineer was organised on tuesday
- it is 3 days later - and i am without a telephone line (landline)
- and now no internet
on 17-07-2020 01:31 PM
I've a different model router on the way to you with a different chipset. Lets see what sync rate this agrees and if the sync rate holds.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 16-07-2020 11:47 PM
I do apreciate you flagging the messagem but once again, these are not unsolicted messages!
I do not appreciate you hostile tone in the messages Before you state they are not hostile, tomato-tomato.
on 16-07-2020 07:07 PM
They are unsolicited messages. The only PMs that the OCE will deal with are if they directly ask you for information. And you posted on a topic after a long hiatus so it would not have come to their attention. That is why I flagged it up for you. So please wait and they will respond as soon as they can.
on 16-07-2020 05:52 PM
These are not unsolictied messages.
These are the Talk Talk reps that have commented on this post or helped.
I thought I would highlight them as I have heard nothing from anyone in the past 2 days
on 16-07-2020 01:34 PM
|WAN Name||Status||IP Address||VLAN/Priority||Connect|
|Policy:||Use the specified value|
|IP Acquisition Mode:||DHCP|
|IP Address/Subnet Mask:||220.127.116.11/255.255.240.0|
|Lease Time:||900 s|
|Remain Lease:||889 s|
|Online Duration (dd:hh:mm:ss):||00:06:12:21|
on 16-07-2020 11:59 AM
I've just ran 3 tests on https://www.nperf.com/en/
on 15-07-2020 06:36 PM
After reporting an issue with my Telephone line.
A service agent performed some tests which have decreased my internet speeds by over 50%
I was getting 30-35mbps
- after yesterdays tests on my telephone line, I am not getting under 17mbps.
apparently an engineer from OR has been assigned to the case.
I am still having major issues with my telephone line and also broadband.
I am WFH and this is not an ideal situation. I also cannot enjoy a few games as i cannot get connected to online services.
Before you ask
- all TS steps have been performed
- reset router
- off and on - waited upto 20m
-sync speeds still less than 17mbps
- your service agent also denied to reprofile my line as a test.
Ofcom suggest I can cancel my contract without a fee
- please advise my next steps
on 28-03-2020 08:54 AM
Ok thanks for confirming. I've taken another look at the connection stats now and the sync speed looks consistent. How is your overall performance at the moment?
Just to advise, that there will be a delay in booking engineer visits for slow speed faults at the moment.
on 18-03-2020 07:43 AM
I've just re-read back through your thread and I can see that on post 14 we advised that the engineer was unable to identify any faults. Did the engineer make any changes on their last visit?