on 05-01-2020 10:55 PM
Happy new year!
Just a quick question, is anyone able to remove a DLM banding on my internet line. I had a series of problems with my router which required several resets and resync's and DLM has restricted my service from a 65D/17U service, to a 46mbps down and 13mbps up service.
I have always had problems with DLM especially when i was with BT, since TalkTalk i have been fine (other than this occasion), its due to the condition and length of the line i assume.
Is anyone able to process this? - I know its a bit of a unusual ask, but i'm certain this is the issue i'm having on my connection, as response times are 20ms (almost triple) also!
on 06-01-2020 08:54 AM
For fibre connections we are unable to reset DLM, this has to be completed by Openreach.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.
on 06-01-2020 01:36 AM
Unless your sync speed has fallen below your minimum guaranteed speed or a fault is detected nothing will be done by either TT or Openreach.
DLM resets cannot be requested through this forum.