on 03-11-2021 06:59 PM
Been with TalkTalk for a few years and been using the Sagemcom Fast 5364 for this time. Everything was working fine and my router was on the most recent firmware, however once my package was upgraded to fibre my router failed to successfully sync with any NTP server and would not receive an internet connection because of this.
I have been sent a replacement of the same model by TalkTalk and the firmware is a much older version. I am unable to set any static IP addresses on the device and it will not save names of certain devices for some reason.
I'd like to request a firmware update in the hope these issues can be resolved.
on 04-11-2021 12:32 PM
on 04-11-2021 12:27 PM
on 04-11-2021 12:23 PM
For some reason I am getting an error that I have reached my limit for sending private messages on here, despite having never sent a private message before?
The information posted previously is from the management interface of the router, checking the device on the service centre gives me this:
Our health check was unable to identify the router you have connected or its software version.
This usually occurs with a third-party router but can sometimes happen when a TalkTalk router is being used.
If your service is working fine, there's no need to contact us. If not, we’d suggest speaking to one of our team.
I do have the serial number but would rather not post it on an open forum
on 04-11-2021 12:14 PM
on 04-11-2021 12:11 PM
That is not showing on this side. I restarted the router just to make sure and everything is still the same. Although now some, not all of my settings have reset such as the LED status and all device names have now reverted back to default.
Please see the attached file for confirmation
on 04-11-2021 11:55 AM
on 04-11-2021 06:22 AM
on 03-11-2021 07:57 PM
If you have only connected the router in the last day or two then you will probably find the firmware will auto update overnight very soon (as long as you leave the router on 24/7).
Staff here will be able to pick this post up tomorrow and ensure everything is ok, and if the router is still behind with versions they will be able to update it for you. But it should just happen automatically within a day or two of setting it up.