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Return of Talktalk hub

Andyf1nnn
First Timer
Message 2 of 2

I have recently cancelled my Talktalk contract and have just been sent an email asking me to return my Talktalk hub by a particular day or by charged £50.

I have an issue with this because I haven't rented this equipment, I purchased it from them so why do I have to return something that I own?

 

Can someone please explain.

 

Thanks

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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Evening Andy,

 

Can I just confirm, how did you purchase this router? Was it via the TalkTalk Store? Were you not originally sent a TalkTalk router when you first joined us?

 

Please can you also add your name and home telephone number to your Community Profile. Please do not post any personal information on the Community.

 

Thanks

 

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