on 01-09-2021 11:27 AM
Hi guys I've been asked to return a router, due to receiving a new one from talktalk.
I was told I would receive an envelope or something to return the equipment, I have not received this and now I am being told I will have to pay 50 quid or something.
on 01-09-2021 12:15 PM
on 01-09-2021 11:30 AM
Staff will be able to send you a returns bag, @simplyalif.
Keep track of when you post it etc as sometimes their record keeping doesn't keep pace with the fact they have received it, so keep a record of it.
I'll check that this thread is in the queue for attention.