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Returning a router

simplyalif
Team Player
Message 3 of 3

Hi guys I've been asked to return a router, due to receiving a new one from talktalk.

 

I was told I would receive an envelope or something to return the equipment, I have not received this and now I am being told I will have to pay 50 quid or something.

 

Please advise 

Always trying harder to be better than yesterday
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2 REPLIES 2

Message 1 of 3

Hi simplyalif,

 

I've ordered the returns bag, it should be with you within a couple of days


Chris

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Gliwmaeden2
Community Star
Message 2 of 3

Staff will be able to send you a returns bag, @simplyalif.

 

Keep track of when you post it etc as sometimes their record keeping doesn't keep pace with the fact they have received it, so keep a record of it.

 

I'll check that this thread is in the queue for attention. 

Gliwmaeden2, a fellow customer.
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