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Router Orange Light

Goodsuspect
First Timer
Message 13 of 13

Orange Light has been solid on router for 2 days. Tried live chat, first they said there was a problem their end, now they say the line check says it's fine. Tried everything everything they've suggested still no Internet. Any suggestions?

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12 REPLIES 12

Message 1 of 13

Hi Goodsuspect

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Goodsuspect
First Timer
Message 2 of 13

That would be great. I can't think what else it would be if tests are saying everything else is good.

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Message 3 of 13

Hello,

 

Ok would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

 

Thanks

 

Goodsuspect
First Timer
Message 4 of 13

No, we don't have any other routers

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Message 5 of 13

Hello,

 

Thanks for confirming. Although the line test is clear I can see quite a few re-authentications on the line. Do you have an alternative router that you can test with please?

 

Thanks

 

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Goodsuspect
First Timer
Message 6 of 13

I copied it from my bill

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Goodsuspect
First Timer
Message 7 of 13

We don't have the Home phone set up.

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Message 8 of 13

Hi Goodsuspect

 

Could you dial 17070 from your line and confirm if the correct telephone number is read back to you? (same as in your profile)

 

Thanks

 

Debbie

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Goodsuspect
First Timer
Message 9 of 13

Yes, it's been reset 

 

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Message 10 of 13

Hi Goodsuspect

 

Thanks for updating your Community Profile.

 

The line is showing in sync and connected. Have you tried factory resetting the router using the pin hole reset for ten seconds?

 

Debbie

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Goodsuspect
First Timer
Message 11 of 13

I think I've added it now

Debbie-TalkTalk
Support Team
Message 12 of 13

Hi Goodsuspect

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

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