FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Router Problem

dannyw13
Team Player
Message 10 of 10

Hi

 

everyday I have to restart my talktalk router in order for all devices to get a connection, i'm not sure what is causing it, but as soon as the router is rebooted internet starts coming through again, I can still login to the router the normal way without internet

 

can someone have a look for me please?

 

Thanks

Dan

Daniel Waller
0 Likes
9 REPLIES 9

Message 1 of 10

You're Welcome 🙂

 

Regards 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

dannyw13
Team Player
Message 2 of 10

Thanks Karl 

Daniel Waller
0 Likes

Message 3 of 10

Hi Dan

 

Your router should be on V130 now.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

dannyw13
Team Player
Message 4 of 10

Hi Deb

 

Still havnt had the update yet, any chance of getting it pushed for me please? 

 

Thanks 

Dan

Daniel Waller
0 Likes

Skynet_TX
Community Star
Message 6 of 10

The new firmware is SG4K100130

 

You are presumably currently on SG4K10002816t

dannyw13
Team Player
Message 7 of 10

What version is the latest, so that I know if its been done or not, thanks

Daniel Waller
0 Likes

dannyw13
Team Player
Message 8 of 10

Thanks Debbie

Daniel Waller
0 Likes

Debbie-TalkTalk
Support Team
Message 9 of 10

Hi Dan

 

Apologies for this.

 

We do have new firmware being rolled out at the moment which should resolve this issue.

 

Our Products Team are rolling out the firmware in batches. Please can you leave your router powered up. The FW update is usually rolled out overnight.

 

Thanks

 

Debbie