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Router Stopped Working

paul77
Team Player
Message 3 of 3

Hi

 

Our router stopped working last night can we get a replacement please. Current model Sagecom Fast 5364-3. T8.

 

It powers on the led flashes orange for a bit then orange and white as though trying to connect then goes just solid orange, tried multiple resets but no joy also i am unable to log into the router to check any settings as it will not load the page(see screenshot)

Screenshot (6).png

Got my spare TPlink Archer VR600 Connected now works fine so not a connection issue phone line is also good.

 

Replacement required please.

 

Many Thanks

 

Paul

 

 

http://www.speedtest.net/result/5021953390.png
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2 REPLIES 2

paul77
Team Player
Message 1 of 3

Fantastic

 

Thank you

 

Paul

http://www.speedtest.net/result/5021953390.png
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Debbie-TalkTalk
Support Team
Message 2 of 3

Hi Paul

 

I'm sorry to hear this.

 

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie

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