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Router arriving by Installation Date

JamieBryson
First Timer
Message 2 of 2

I'm trying to check if my router will arrive before my planned future fibre FTTP installation by Openreach on Thursday. I've so far received no shipping confirmation from any courier/postie, and it is supposed to arrive several days prior to the install date.

I'm trying to check if its been shipped as i want some reassurance after several neighbours have complained theirs failed to arrive on time. As i work from home, I cannot afford any length of downtime without an internet connection.

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

The router will usually arrive the day before installation, however we have no visibility of the device for tracking from here.

 

Thanks  

Karl. 

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