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Router daily reset

Adrian Mac
First Timer
Message 6 of 6

Hi,

Ever since receiving the router and joining talk talk I have had to reset my router daily in order to get a connection.

 

I have also noticed that at midnight my routers network will go down at midnight most days.

 

This is highly disappointing, and I did not think that I would have to constantly have to turn the router on and off constantly whilst also not having internet at certain points in the day.

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5 REPLIES 5

Message 1 of 6

Hi

 

Tests are clear and I'm not seeing any issues with the connection remotely.

 

I've a different model Hub on the way so we can rule out a hardware issue.

 

Thanks  

 

Karl. 

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Adrian Mac
First Timer
Message 2 of 6

Sorry for the delay, I have now added the telephone number. Thanks

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Message 3 of 6

Hi Adrian

 

Please can you also add your TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

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Message 4 of 6

Updated! Thanks

Michelle-TalkTalk
Support Team
Message 5 of 6

Hi Adrian,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks