on 24-05-2021 01:08 PM
My internet connection has been dropping virtually every day for roughly a couple of minutes then reconnects. It happens at random times and sometimes can happen several times in a day. This has been going on for months now and is getting annoying, especially as I'm still working from home and has cut me off Teams calls and meetings more times then I can remember!
I have the TalkTalk Wi-Fi Hub Black and the light flashes orange when it disconnects, then goes back to solid white when connected again. I've run the online TalkTalk diagnostic test and that came back with no fault found and suggests my home setup. I've reset the router loads of times so any help would be appreciated!
on 28-06-2021 11:45 AM
on 28-06-2021 11:22 AM
I returned the router on 5th June. I posted about this in another forum as advised and was told the tracking number has been added to my account. The Post Office tracking details are:
on 28-06-2021 07:54 AM
on 24-06-2021 05:43 PM
You shouldn't really have to do anything about it, @BarnsleyBoy, as it's Talktalk's processes that are at fault.
I'll escalate it for you so that it gets particular attention....
If you want, you can post about it in the billing section too, as it's a separate issue from the router disconnection problem.
on 24-06-2021 05:35 PM
Hi Debbie, I returned my old router as discussed but I’ve received an email today reminding me to return my old equipment or I’ll be charged £50. I never received an email confirming the returned equipment had been received back. What do I need to do about this please?
on 04-06-2021 06:31 AM
Thanks for your reply.
Please can you return the old router and cables using the pre paid returns bag. If you don't have the box then you can just put them straight into the bag.
on 03-06-2021 04:58 PM
I've now set my new router up and are currently seeing how this one goes. I've just got an email asking to return my old equipment and it says to just return the router. Does it need to be in the box or just put the router in the bag by itself? Also, it doesn't mention the power supply or any of the other stuff so just want to know if to add these as well?
on 25-05-2021 02:44 PM
on 25-05-2021 02:19 PM
Thanks for your reply. Yes I'd like to try a replacement router to see if that fixes things. The same problem happened again as I was about to reply to your message!!
on 24-05-2021 01:39 PM