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Router dropping out

MikeArdley
First Timer
Message 3 of 3

Hi

Can anyone help me?  I am having a continual problem with my fiber broadband, I continually have to reboot the router by switching it off at the wall socket both when I start up my computer and intermittently while I am using it, I will be on a website and suddenly get the 'can't be found' message.  I reboot the router and then the connection comes back and I can use it.  

I have also tried resetting the router

The Router is the Sage model

My broadband service is up for renewal

Thanks, Mike

0 Likes
2 REPLIES 2

Message 1 of 3

Hi Mike

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults.

 

Would you like me to send a replacement router for testing to see how the connection compares?

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 2 of 3

Hi @MikeArdley,

 

Does this issue affect devices that are connected wired or wireless (or both) ?

 

When this happens what does the light on the router do, does it just remain solid white as if it was working normally ?