on 08-04-2021 12:39 PM
I was sent a Huawei router, which i got yesterday. The router isn't usable as it will just keep restarting every 15 mins. I cannot find any download links for the newer firmware and at present I'm still using the other branded router as I use VOWIFI at home, can someone from talk talk provide the firmware to allow me to use?
Also when signing up with a fresh contract, I had enquired into the 150 fibre but was told by the person on the phone that the speed caps would be removed as my line can offer 105ish max, yet the speed keeps dropping down to 63 (I assume due to the Huawei router restarting repeatedly). Can someone from
15-06-2021 07:02 PM - edited 15-06-2021 07:05 PM
A returns bag for both routers and neither to be replaced. I'll be terminating the service anyway thanks to your abysmal service and customer service agents that just leave people on hold for excess of 20mins to get a manager.
Since I can't get hold of the cancellations, I'll simply let the line expire when my payment is declined at the end of the month.
on 27-05-2021 06:55 AM
26-05-2021 04:37 PM - edited 26-05-2021 09:45 PM
Sorry about the delay in getting back to you, it seems fine now.
Can I have this swapped and a returns bag for the Huawei router, I did test that without plugging it into the telephone line and you could clearly hear a buzzing sound coming off the plug (did test the socket to make sure) makes me wonder if the plug was causing those reboots..
on 24-05-2021 07:30 AM
I'm sorry for the delay. I've re-checked the connection stats now and the sync speed looks consistent at the moment. Can I just confirm, how has the speed been over the weekend?
on 21-05-2021 02:35 PM
On both TalkTalk routers it appears the speed will start to dip but on the Sky router the speed will stick. The Sagemcom router only seems able to keep logs for a month and then wont issue any more (even after a factory reset). The Huawei one I've still got, I'm not going to use because of the issues it caused last time and I believe the engineer only reset the DLM.
But the Sagemcom connected at 79mb but then that dipped down to 62mb
The Sky router has stayed at 75mb
Not sure why these talktalk routers are so problematic.
on 19-05-2021 07:54 AM
on 18-05-2021 04:43 PM
Sorry about the delay in replying, I did ring your customer services yesterday and they said they'd send an engineer out (but wouldn't need to be at home). I then get a text and email that an engineer needs to come to my home.
I checked the router and it's now shot back up to 69mb, so I assume someone has been out already because this is the first time in weeks the speed has gone up, earlier today it was down to 39mb.
These are the current line stats
Is it possible the line will start resyncing higher and I've not been told what an engineer needs to visit for either.
on 29-04-2021 08:24 AM
The line test is showing a potential HR joint detected, this is generally raised as a non-appointed task (engineer investigation external to the property), which we have done. but BT Openreach have advised that to investigate further we'll need to arrange an engineer visit to your home. If you'd like us to go ahead with the engineer visit please let us know
on 28-04-2021 02:25 PM
I can't give an answer as I've had no telephone plugged in for years and I have no landline phone to even test with.
Also something I find odd is this
Both were tested on the MK4 socket and yet the Sky router has better stats than the TalkTalk router. If there is a fault is most likely at the cabinet or the black box outside the property as that has been repaired countless times.
on 28-04-2021 08:32 AM
Thanks for the update. I've re-run the line test now which has detected a possible fault and the connection also looks unstable. Just to confirm, is the voice service currently ok with no noise on the line? If the voice service is ok then please let us know and we can raise this over to Openreach to complete an external line investigation.
on 22-04-2021 03:40 PM
on 22-04-2021 07:43 AM
Openreach are now advising that access to the property is required to continue their investigations.
I'm just sending you a Private Message to confirm some details so we can arrange the engineer visit.
on 21-04-2021 01:02 PM
on 21-04-2021 08:57 AM
This fault is still with Openreach, no further updates have been provided at the moment.
I will check on this fault again later this afternoon for any additional updates from Openreach.
on 20-04-2021 02:02 PM
I spoken to TalkTalk today via phone, seems like there was a fault and it was fixed but then got raised again but I was under the impression it had been fixed as per the email I got yesterday.
Is there any details on what this fault is because I had this trouble when I was BT and Sky, they'd fix it and then it would straight away go faulty again.
on 20-04-2021 01:33 PM
I can see that this fault has been raised to Openreach to be investigated by a line engineer.
We should receive further updates from Openreach within the next 48-72hrs.
on 20-04-2021 11:35 AM
What does connecting via wired or wireless have to do with it? The router is losing the connection to the internet and I've posted twice how it's loss of signal and twice both employees just ignore it. Oh my fibre has dropped to 60 now...
on 20-04-2021 08:21 AM
I'm sorry to hear this and I will take a look now. I've run a test on the line now which hasn't detected a fault. Can I just confirm, when the connection is dropping are you connected wired or wireless?
on 19-04-2021 02:14 PM
Well I was going to ask about what I had spoken to your customer loyalty team about, as they said they'd remove all limits for the speed on my line.
However last week the disconnections started again, I used the online diagnosis which said there's a fault and an engineer has apparently fixed it today. Yet it's STILL disconnecting again.
Can anyone look into what's going on with this line?
Logs just simply state LastRetrainReason:LosDetector
on 15-04-2021 09:26 AM