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Router flashing Red

Claira
First Timer
Message 3 of 3

I have done the checks and turned it off ect but it's still flashing red and not working, this has happened three times in the past month after a year of no issues. What do I do when the customer service call lines are down? 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Claira

 

I'm really sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 2 of 3

Hi @Claira ,

 

It would be worth going to the Service Centre to do a test on your phone line, this will indicate if there is currently a fault on your line. You can also access this from the ‘My Account’ site.

 

For one of the TalkTalk staff on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.

 

You may get faster support from the live chat or by phoning up during opening hours.