Router keeps dropping

[Michelle shone]

Hi my router keeps loosing connection, so frustrating trying to watch tv and the ring doorbell doesn’t work when we’re out sometimes when this happens. I’ve tried resetting the router for 30 minutes but it still randomly happens. I think maybe a new router is needed? Thanks

[Debbie-TalkTalk]

Hi Michelle

I'm sorry to hear this.

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks

Debbie

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What is the exact status of the lights on the front of the router when this happens?
3. If you have any wired connections, are they affected in the same way as wireless ones?