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Router keeps kicking everything off

Narzal
Whizz Kid
Message 3 of 3

Hi,

 

I've had nothing but trouble with this TT router since day one, the problems just seem to be persisting. The router just seems to boot everything off, wifi, ethernet cable... light stays white sometimes, othertimes orange but regardless nothing can connect to it even by cable.

 

I am having to turn it off at the wall multiple times a day. Can I request a new one to try please.

 

 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Narzal

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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ferguson
Community Star
Message 2 of 3

Sorry to hear this, have you tried connecting the router at the test socket?

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 

 

Subject to that the support team will respond as soon as they can.