on 27-11-2021 05:32 AM
Hi I'm having problems with my router. It seems like every day it needs reset to connect to fibre. It looses connection then I unplug it for 20 seconds and it reconnects again. I have tried turning it off for ovef a hour but this does not work. This problem is with wired and wireless.
on 29-11-2021 10:47 AM
on 29-11-2021 09:44 AM
We have new firmware for the Sagemcom Wifi Hub, however this has been paused at the moment by our Products Team. I'm currently using the Huawei Wifi Hub on a 80mb connection and this has been working fine for me.
on 29-11-2021 08:39 AM
I'm sorry to hear this. I've run a test on the line which hasn't detected a fault. Would you like us to send a Huawei Wifi Hub for testing purposes to see how this compares? We would also send a router returns bag so that one of the routers can be returned.
27-11-2021 07:01 PM - edited 27-11-2021 07:02 PM
What model of router do you have ?
If you happen to have the Sagemcom Wi-Fi Hub, and the LED on the front is remaining solid white, but your devices lose internet access, then you may be suffering from a known issue with the firmware for that router.
The staff here won't be around now until Monday, but they should be able to respond to this post early next week to help.