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Router not delivered after go live date

Edwinbear
First Timer
Message 5 of 5

Yodel say they left the router in "a safe place-front porch" but I don't have a porch and the router is nowhere to be found! 

My go live date was yesterday and I need a router to work from home!

How can I get Talk Talk to send me a route ASAP?

 

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4 REPLIES 4

Message 1 of 5

Hi Edwinbear

 

The router is showing dispatched on 06/01

 

Please let me know if you haven't received this by this afternoon.

 

Thanks

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Edwinbear
First Timer
Message 2 of 5

Thanks Debbie. I have not received any communication from Yodel regarding the new router delivery. Do you have a tracking number?

Has it definitely been ordered? Day 4 without internet 

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Debbie-TalkTalk
Support Team
Message 3 of 5

Hi Edwinbear

 

I'm really sorry to hear this.

 

I have ordered you another router, please allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie

Skynet_TX
Community Star
Message 4 of 5

Hi @Edwinbear,

 

Staff here on the community will hopefully be able to reply to this topic tomorrow to offer assistance. You may get faster support from the live chat or calling customer services on 0345 172 0088 during opening hours.