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Router not delivered

jim642
First Timer
Message 3 of 3

Hi it says my router has been delivered it hasn’t and I am due to get the line engineer in tomorrow to set up broadband at my new house 

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2 REPLIES 2

Chris-TalkTalk
Support Team
Message 1 of 3

Hi jim642,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

Chris

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Gliwmaeden2
Community Star
Message 2 of 3

Add your Talktalk landline number to your community forum profile details for TT staff to check this for you, @jim642.

 

They will be back on here from Monday. 

 

Go via your avatar/name; settings; Profile Wizard. 

 

Chat is available:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

It shows a blue background banner when available. Full details of opening hours are also listed there. 

Gliwmaeden2, a fellow customer.