on 22-10-2020 11:29 AM
on 20-10-2020 02:04 PM
I'm sorry to hear this.
Are there any lights showing on the router?
Have you tried factory resetting the router using the pin hole reset for ten seconds? If you have tested this and are still experiencing this issue then I will send a replacement router.
on 18-10-2020 08:35 PM
Hi @Jude M ,
The staff on this community will back back tomorrow and should be able to respond to this post within a day or two. If your router has died they will be able to send you a replacement router together with all the cables.
You may get faster support from the live chat or by phoning up during opening hours.