30-05-2021 11:38 AM - edited 30-05-2021 11:39 AM
I've had the sagecom fibre super router for a few years and it's worked flawlessly. Over the past week or so it has had several issues including no internet connection, no wifi and the weirdest of all today, no connection to pc devices only, both wired and wireless with tablets and phones connecting fine!
Every time the issue was resolved by resetting the router, but having to so very other day surely points to a failing router? Could I please request a new one?
on 02-06-2021 10:09 AM
Hi SID 6581
I have ordered you a different router for testing, please allow 24-48hrs for this to arrive.
Please let us know how the connection compares with this router.
on 01-06-2021 11:56 AM
on 01-06-2021 11:39 AM
It has happened again this morning. The router status page says that the internet connection is fine but any devices connected, both wired and wireless, have a connection to the router but no internet connection.
on 30-05-2021 07:51 PM
Hi @SID 6581,
The staff here won't be around now until Tuesday, but they should be able to respond to this post early next week to help.
If they agree that this is a router issue they will be able to arrange a replacement for you.