Router replacement

[MartynE1]

So frustrating dealing with bots... Nearly 15 days of drivel by So called customer service who just read from scripts, I need to get a new router replaced, it really shouldn't be this hard. Otherwise please cancel my contract as I'm within the 20 day period. The white bt openreach box is performing with all the correct lights lighting up... The talk talk hub 2 keeps dropping out until finally today just a solid orange light. Have tries all the resets and unplugging for an hour etc... Lost all faith in the router. Please replace or cancel contract. 

[Karl-TalkTalk]

Hi

Glad our team were able to help.

Regards,
 

Karl. 

[MartynE1]

Thank you Debbie. Router arrived super fast and after swapping routers all is working as it should. If only all talk talk customer services were like Debbie. X

[Debbie-TalkTalk]

Hi Judith6

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

[Judith6]

I need a new router 

no internet but I have a solid white light on the router

[Debbie-TalkTalk]

Hi Martyn

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

[MartynE1]

Done. That would be great if you could arrange replacement router. Many thanks. Martyn 

[Debbie-TalkTalk]

Hi MartynE1

I'm so sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks