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Router software update

emmah
Team Player
Message 7 of 7

Hi, 

 

I've left my new router on 48 hours, but the service status still says "You have a Huawei-HG635 but the software needs updating to the latest version."

 

Can someone please push an update to it?

 

Thanks in advance.

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6 REPLIES 6

Message 1 of 7

Hello,

 

Apologies for the confusion. It can take Service Centre up to 48hrs to update to reflect this change.

 

Thanks

 

emmah
Team Player
Message 2 of 7

Thanks, @Debbie-TalkTalk . But the Service Centre still says I need to update the router...?

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Message 3 of 7

Hi emmah

 

Thank you 🙂

 

I've now updated your router firmware.

 

Debbie

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emmah
Team Player
Message 4 of 7

Hi @Debbie-TalkTalk  - I've pressed the reset pin hole on the router.

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Debbie-TalkTalk
Support Team
Message 5 of 7

Hi emmah

 

Sorry for the delay.

 

I'm unable to connect to your router. Please can you factory reset the router using the pin hole reset for ten seconds, I can then try and connect again.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Message 6 of 7

Service Centre is often out of date and lags behind in the detail, @emmah.

 

Just leave it on all the time until staff tell you to do anything else. They won't be back on here before Monday. 

Gliwmaeden2, a fellow customer.
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