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Router switched off on its own

STEVEN82
First Timer
Message 5 of 5

Hi, 

I don't know what happened but all of the sudden my router turned off and it's not switching on anymore. 

I've tried it on different sockets, different power leads but nothing. 

It's not an Internet problem, I just need the router replaced ASAP. 

Anyone can help? 

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4 REPLIES 4

Message 1 of 5

Hi STEVEN82,

 

Most routers are received next working day so you should hopefully receive it tomorrow


Chris

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Message 2 of 5

Good morning @Michelle-TalkTalk 

Yes I had a chat with the support team and they said that I was going to receive a replacement router in 2/3 days. The only thing is that I don't have any tracking number 

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Michelle-TalkTalk
Support Team
Message 3 of 5

Morning,

 

I'm sorry for the delay. Did you manage to get through to our Live Chat Team?

 

Thanks

 

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Gliwmaeden2
Community Star
Message 4 of 5

No staff on here at weekends, @STEVEN82.

 

Call 03451 720088 for support. 

 

Chat is available:

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

Hours of availability are also displayed on that page. 

Gliwmaeden2, a fellow customer.
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