Router will not restart or reset.

[Walden27]

During the night we had a power cut, came home and my router is flashing orange switched off and on numerous times left unplugged for a minute also tried resetting, what ever i do my router will not connect always goes to the flashing orange light. We need the wifi working, any help please? 

[Debbie-TalkTalk]

Hi Walden27

No problem.

Thanks

Debbie

[Walden27]

Thank you 

[Debbie-TalkTalk]

Hi Walden27

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Walden27]

I dont have any other routers no? 

[Michelle-TalkTalk]

Hi Walden27,

Ok thanks for trying this. Do you have a different router that you can test with? If not then please let us know and we can arrange to send a replacement router for testing purposes.

Thanks

[Walden27]

Hi Debbie,

I have yes it doesn't seem to do anything feel the little button but it doesn't reset any thing just keeps flashing orange

[Debbie-TalkTalk]

Hi Walden27

I'm sorry to hear this.

Have you also factory reset the router using the pin hole reset for ten seconds?

Thanks

Debbie

[KeithFrench]

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.