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Nat19
Team Player
Message 12 of 12

We have recently upgraded to fiber.

We supposed to receive the router, unfortunately our upgrade starts on 7/7 and we haven't received the router yet. Is that normal? Is there anyway to track the router? 

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11 REPLIES 11

Message 1 of 12
Fiber went well, however I would like to return my old router. Is it possible to request a prepaid bag to return the old router?
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Nat19
Team Player
Message 2 of 12

Hi all

We just upgraded our internet and we would like to return one router to talk talk. Could you please send us a prepaid bag? 

 

Kind regards

 

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Message 3 of 12

Hi

 

I'm showing the fibre went live yesterday and the sync speed is showing as 71mb.

 

Have you seen an improvement ?

 

Thanks  

 

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 4 of 12

Sorry, we are upgrading to fiver, and  we have 10 days to test the line. So far our speed downloading is less than 1-2 Mbps while we supposed to have 11Mbps, when the issue is going to be sorted? 

 

advice if the  issue will be sorted when upgrading, since it is impossible to use the broadband and Otherwise I will be cancelling the contract 

 

regards

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Message 5 of 12
Hi Debbie
We supposed to update to fiver tomorrow
Do you know at what time will be happening? Do you think current issues will be the sorted?

I just did another speed test, speed still shows at 0,08Mbps
Thank you in advance for your help,
N
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Message 6 of 12

Hi Natalia

 

Thanks for your reply.

 

The service status page can take a couple of days to update to show that the firmware has been updated.

 

I've reset the data port and optimised the connection and the line is now in sync at 18.2mb.

 

Please can you monitor this over the next 24hrs and let us know how it compares?

 

Thanks

 

Debbie

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Message 7 of 12

Hi Debbie

when running  the check in the service centre I still receive the alert saying the router needs to update the software.

so far it is the alert received by the talk talk service centre check, not sure if it is correct. What I can confirm is the download speed it is extremely poor with a download of 0.08Mbps

 

could you please check our line? 

 

 

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Message 8 of 12

The internet keep dropping and our speed download now is 0.08 Mbps

 

anything you can do at your end?

 

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Message 9 of 12

Hi Natalia

 

Apologies for this.

 

I've now updated your router firmware version.

 

What issues are you experiencing with the connection?

 

Thanks

 

Debbie

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Message 10 of 12

Hi Debbie,

 

We did receive the router, but still our internet it is pretty poorly.

when running the service check in talk talk website it seems to  mention we need to update the router software.

 

could you please advise?

 

kind regards

Natalia

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Debbie-TalkTalk
Support Team
Message 11 of 12

HI Nat19

 

Apologies for the delay.

 

I can see that the router was dispatched on 02/07, have you received the router since your last post?

 

Thanks

 

Debbie

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