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Router

Steph_lloyd07
First Timer
Message 3 of 3

Every time my house phones rings the line is crackly and the internet turns off until the phone is finished being used 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Steph_lloyd07

 

I'm sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

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Skynet_TX
Community Star
Message 2 of 3

Hi @Steph_lloyd07 ,

 

Are you using Microfilters (if you need them) in ALL of the sockets in your home that are in use ?

 

More details here : https://community.talktalk.co.uk/t5/Articles/Your-guide-to-microfilters/ta-p/2205399

 

"You'll only need to use microfilters if you have a standard master socket with one port on the front. For your microfilters to work properly, you'll need to plug one into every socket you're using in your home."

 

If there is no issue with your microfilter setup then it would be worth going to the Service Centre to do a test on your phone line, this will indicate if there is currently any fault on your line. You can also access this from the ‘My Account’ site.