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SAGECOM FAST 5364 LAN PORTS STOPPED WORKING

khatinsek
First Timer
Message 2 of 2

Hi team

 

Sadly my router for Fibre65 has a problem in that none of the network ports on the router are working (they were fine until last night then suddenly stopped)?

 

I have power cycled the router and left unplugged for a hour - still not working. Also reset the router and again still not working. The wifi is working fine - it is just the LAN connections at the back of the router which have failed.

 

I have reconnected my old Talk Talk DG8041W router (firmware v1.05t) which is now being used (and the ports work) so no problem with the cables etc. As I have only just renewed my contract I would prefer a replacement Fast5364 router which came with the bundle if this is possible?

 

Many thanks

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi khatinsek

 

I'm sorry to hear this.

 

Have you also tried a factory reset? (pin hole reset for ten seconds)

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