on 20-02-2020 06:03 PM
Hi all, I've just moved from Plusnet to talktalk, go live date was 18th Feb. The new fast5634 router is showing a software version of SG4K10001400t which I can see is from 2017. What is the latest update and how do I go about getting it? I have tried rebooting the router by holding pushing the reset button for 10 seconds, but it did not update upon reboot.
on 24-02-2020 06:48 AM
on 21-02-2020 09:46 AM
Hi @Dan2323 welcome to the community your post has been flagged for assistance and you should hear during the day in the meantime please check your community profile and add your landline phone number which is used to identify your account.
Your router should auto update but armed with your account details the team here will be able to help.