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SG4K10001400t update

Dan2323
First Timer
Message 3 of 3

Hi all, I've just moved from Plusnet to talktalk, go live date was 18th Feb. The new fast5634 router is showing a software version of SG4K10001400t which I can see is from 2017. What is the latest update and how do I go about getting it? I have tried rebooting the router by holding pushing the reset button for 10 seconds, but it did not update upon reboot.

 

Many thanks.

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Dan2323

 

Apologies for the delay.

 

I have now updated your router firmware version.

 

Thanks

 

Debbie

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Divsec
Community Star
Message 2 of 3

Hi @Dan2323 welcome to the community your post has been flagged for assistance and you should hear during the day in the meantime please check your community profile and add your landline phone number which is used to identify your account.

Your router should auto update but armed with your account details the team here will be able to help. 

I don't work here and all my opinions are my own.