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SLOW SPEED ON RENEWED CONTRACT?

ZhakirSetie
First Timer
Message 3 of 3

Hi all, I renewed my contract yesterday to what I believed would be a much better, faster service. On running speed tests on my od contract, I was getting between 9 and 18 on download speed. I changed my contract yesterday to Fibre65 which guarantees around 58/59 download speed. Apparently my new package is active, but the internet seems very slow this morning. I have just run a speed test and have got 9 again for download speed.. very far off the guaranteed 58/59! Is anyone having similar problems? Does it take a while for the speed to improve or do I need to do anything? Thanks in advance.

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2 REPLIES 2

FritzCT
Wise Owl
Message 1 of 3

Try powering down therouter for at least 30 mins.

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Karl-TalkTalk
Support Team
Message 2 of 3

Hi

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

Karl. 

 

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