on 16-03-2021 11:55 AM
Problem: If I set the 2.4GHz Wi-Fi Channel to 11 it works fine for a while, then reverts to Channel 1 - usually overnight.
I need to be able to change permanently from Channel 1 as it is used by many of my neighbours, and Channel 11 is fairly clear.
Harware Version: FAST5364 3.00
Software Version: SG4K10002816t
GUI Version: 3.7.8
on 17-03-2021 11:24 AM
We have fed this back to our Products Team and they are looking into this issue to make sure that the WIFI optimisation works as intended.
I will pass on your feedback to the team.
on 17-03-2021 10:53 AM
Looks like the Wireless Optimisation feature is broken in this case - as it always chooses the crowded Channel 1, instead of the empty channels from about 8 upwards - and yes, I have checked with a Wi-Fi monitor application.
Surely the optimisation feature should only happen if you set the Channel number to Auto, and not override the channels you have set manually.
on 17-03-2021 10:39 AM
Apologies for this.
Not all customers choose/change their own wireless channels and the WIFI optimisation is designed to choose the best channel for you.
Hope this helps and thanks for keeping us updated.
on 17-03-2021 09:56 AM
Have checked this morning and the WiFi is still on Channel 11 as I set it yesterday - so all good so far, will monitor and report if it resets.
If only you can make the change, why is the option to change WiFi Channels available in the Hub Dashboard, when for most users it will simply get reset?
on 17-03-2021 06:38 AM
on 16-03-2021 12:51 PM