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Sagemcom-FAST5364 No Power!

geoffhorsfield
Chatterbox
Message 10 of 10

My router suddenly lost power this evening. I do not have an alternative power supply so I'm unable to ascertain if the issue lies with the plug adapter, cable or the router itself. I've only been a Talk Talk customer since 22nd October so the setup has been running less than 3 weeks. Any help would be greatly appreciated.

 

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9 REPLIES 9

Message 1 of 10

Hi Geoff

 

No problem 🙂 Please let us know how you get on.

 

Thanks

 

Debbie

Message 2 of 10
Thank you so much for your help.

Message 3 of 10

Hi Geoff

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Message 4 of 10

Yes please,

 

I think that would be the simplest option. 

Michelle-TalkTalk
Support Team
Message 5 of 10

Hi geoff,

 

I'm sorry to hear this. Would you like us to send a replacement router?

 

Thanks

 

Message 6 of 10

Yes. Sorry. I was inadvertently counting from when I signed up. I'm super tired and super frustrated with my lack of broadband which as you have pointed out has only been working for a very limited amount of time. This has clearly resulted in me being less lucid than usual. Thanks for the replies and hopefully someone from Talk Talk will pick this up in the morning.

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Message 7 of 10

Thanks for clarifying.  So set up for just over one week?

Gliwmaeden2, a fellow customer.

Message 8 of 10

Apologies. That should be 22nd September.

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Gliwmaeden2
Community Star
Message 9 of 10

Not sure if you mean 22nd October,  @geoffhorsfield?

 

Whatever, staff will reply during the day Monday to Friday. 

Gliwmaeden2, a fellow customer.
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