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Sagemcom-FAST5364 update please

pduerden
Participant
Message 26 of 26

Hi my service has gone live. I am on the super fast package. I have done a speed test today and I am only getting 29Mb. The dashboard is telling me the router Sagemcom-FAST5364  needs update.

 

Please can you assist

 

Regards

Phil 

Phil Duerden
0 Likes
25 REPLIES 25

Message 21 of 26

Hi Phil

 

I've checked and your router firmware has updated to the latest version.

 

Would you like me to look into the speed?

 

Thanks

 

Debbie

Message 22 of 26
Hi Debbie

I have updated my profile

Regards
Phil
Phil Duerden

Message 23 of 26

Thank you for letting me know on both points.

 

I'll update my profile now and see how I progress over the next couple of week

 

Cheers

Phil 

Phil Duerden
0 Likes

Debbie-TalkTalk
Support Team
Message 24 of 26

Hi pduerden

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

Skynet_TX
Community Star
Message 25 of 26

Hi @pduerden ,

 

If you have only just gone live then it can take a little while for things to settle down. If your router does require a firmware update then that will usually happen automatically overnight. However the staff here will be able to check and push an update out manually if required.

 

For one of the TalkTalk staff on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.