After numerous tests ,an engineer coming out and a new modem I'm still having constant disconnecting from lan and wifi.
The ps4 on lan stops mid games
Amazon echo goes red and tells me it can not connect. Wifi
Hudl 2 (tablet) watching videos will disconnect on wifi.
I keep getting told there is no problem on the line.
The engineer said they have had a number of problems with the wires on the telegraph pole.
If I dont get this sorted soon I'm not renewing my contract in Nov
Hi Elaine, welcome to the community. Your post has been flagged for assistance and you should hear during tomorrow. In the meantime please check your community profile and add your landline phone number if necessary it is used to identify your account please don't post personal details here.
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Thanks for the replay my problem is still the same however next door has just opened an account with talk talk and has had same problem.
A bt engineer came out and changed his line plus the box on the pole. He told him about the problems I've been having and he told him my line needs changing as the box was a lump of rust.
Why no one else has seen this I donr know considering we constantly been told there was no problem and had an engineer out twice
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault. Just to confirm, are you experiencing any issues with the voice service such as noise on the line? I can see a few re-connections on the line. Just to confirm, how often is the connection dropping at the moment? Does it seem to be weather related at all?
Thanks for the information, line tests are passing and show no reconnections yesterday, one on 6th and two on the 5th.
Have you tested with a second router?
I'm sorry for any inconvenience caused by this issue. If the condition of the box on the pole was causing problems with your service then we would expect to see issues showing in the line tests but the tests are passing, there's no interference showing, and your router is in sync at 80Mbps.
If you're speeds are fluctuating can you run a couple of speed tests at least 10 minutes apart on the My Account speed checker on a device connected by Ethernet cable to your router (can you try to make sure that no other devices/applications accessing the internet at the time)
That's what he said not only that but them engineer who came to my house said they are having problems with that pole. As I say it's a replacement router.
Today not been as bad but it's still disconnecting that I noticed today around 4 times that I seen. But when you said day before yesterday only showing was it twice. That's definitely not right.
I've re-run the line test again which is still clear and the connection looks stable since 06/10. Is the TV connected via powerline adapters? Do any other devices also lose connection?
Thanks for the information, I'll take a look at the Openreach connection logs to see if I can see any interruptions to your internet connection. I'll get back to you
OK I've checked the logs and they're not showing any unavailable seconds since the 6th. Could you monitor for 24 hours and let us know if you experience any more disconnections. Could you please also check if the lights change on the router when the connections appears to drop