Service portal saying problem fixed, but chat saying OpenView are working on it

[ToneTone]

My BB stopped working this morning.  I did a line test which found a problem and assigned an engineer.  About an hour later, I get a text saying it was fixed and if I still had problems I should troubleshoot.

I did the troubleshoot steps and got referred to the online chat.  I was informed that it had been passed to OpenView, and they were working on it.

So, why does the service status page say all is ok?

I don't always get the page above - sometimes it just says that the fault is resolved and that I need to troubleshoot.

Thanks

[Debbie-TalkTalk]

Hi ToneTone

Openreach have now advised that this fault should be resolved - Fault found at PCP.

Has this fault been fully resolved?

Thanks

Debbie

[Debbie-TalkTalk]

Hi ToneTone

I'm sorry to hear this. 

It appears that this fault has been assigned to a line engineer this morning to investigate.

I will continue to monitor for additional updates from Openreach.

Thanks

Debbie