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Service portal saying problem fixed, but chat saying OpenView are working on it

ToneTone
Team Player
Message 3 of 3

My BB stopped working this morning.  I did a line test which found a problem and assigned an engineer.  About an hour later, I get a text saying it was fixed and if I still had problems I should troubleshoot.

 

I did the troubleshoot steps and got referred to the online chat.  I was informed that it had been passed to OpenView, and they were working on it.

 

So, why does the service status page say all is ok?

tt service stat.PNG

 

I don't always get the page above - sometimes it just says that the fault is resolved and that I need to troubleshoot.

 

Thanks

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2 REPLIES 2

Message 1 of 3

Hi ToneTone

 

Openreach have now advised that this fault should be resolved - Fault found at PCP.

 

Has this fault been fully resolved?

 

Thanks

 

Debbie

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Debbie-TalkTalk
Support Team
Message 2 of 3

Hi ToneTone

 

I'm sorry to hear this. 

 

It appears that this fault has been assigned to a line engineer this morning to investigate.

 

I will continue to monitor for additional updates from Openreach.

 

Thanks

 

Debbie

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